Insurance

Motor claims adjuster CV: example and template

This example is for motor claims adjusters at insurance companies and firms handling claims on their behalf, vehicle assessors and people from garages and service centres who want to work in insurance.

The employer wants to know which claims you handle, how many cases you close, how you prepare estimates and how you assess liability and fraud risk. We show you how to describe this on your CV.

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Example CV: motor claims adjuster

All the details in this example are fictional. Treat it as a model of layout and wording, and replace the content with your own experience.

Daniel Kubacki

Motor claims adjuster

Poznan +48 123 456 789 daniel.kubacki@example.com

Professional profile

Motor claims adjuster with 6 years of experience at an insurance company, previously a service advisor at an authorised service centre. I handle third party and own damage claims from notification to payment, carry out inspections and estimates in Audatex, and assess total losses and drivers' liability. I close about 70 cases a month with a low complaint rate.

Work experience

Motor claims adjuster

03.2020 - present

Insurance company, Poznan

  • Handling about 70 third party and own damage claims a month from notification to payment.
  • Vehicle inspections and repair estimates in Audatex.
  • Assessing total losses, vehicle value and salvage.
  • Assessing liability from documents, photos and statements.
  • Flagging cases suspected of fraud and passing them to the investigation team.

Service advisor

05.2016 - 02.2020

Authorised service centre, Poznan

  • Booking in vehicles for accident repairs.
  • Estimates for insurers.
  • Contact with customers and adjusters.

Education

Engineer's degree, mechanical engineering

2011 - 2015

Poznan University of Technology

Skills

  • Third party and own damage claims
  • Vehicle inspections
  • Estimates in Audatex
  • Total loss and vehicle valuation
  • Liability assessment
  • Fraud detection

Qualifications and training

  • Vehicle assessor course, 2021
  • Insurance fraud prevention training, 2023
  • Driving licence, category B

Languages

  • English: B1
  • German: A2

Additional information

  • Knowledge of vehicle construction and repair technology

I hereby consent to the processing of my personal data for the purposes necessary to carry out the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

How to write a motor claims adjuster CV

Professional summary

Write which claims you handle, how many cases you close and which technical skills you have: inspections, estimates, valuation. Add the systems you work in and garage experience, because knowing repairs is a big asset in this job. Mention fraud detection if you have experience with it.

Service advisor with 4 years of experience at a body and paint shop who prepares estimates for insurers in Audatex. I know repair technology and talk to adjusters every day. I am looking for work as a motor claims adjuster.

Experience: duties and achievements

Describe types of claims, the number of cases, inspections, estimates, total losses and liability assessment. Show the quality of your work, for example a low complaint rate or claim handling time. Do not give customer data.

Weaker: Handling claims.

Better: Handling about 70 third party and own damage claims a month from notification to payment.

Weaker: Estimates.

Better: Vehicle inspections and repair estimates in Audatex.

Weaker: Fraud.

Better: Flagging cases suspected of fraud and passing them to the investigation team.

Skills worth listing

List types of claims, inspections, estimating systems, valuation and liability assessment. In your soft skills show reliability, calm in conversations with claimants and assertiveness.

Professional skills

  • Third party and own damage claims
  • Inspections
  • Estimates
  • Vehicle valuation
  • Liability
  • Fraud

Personal skills

  • Reliability
  • Calm
  • Assertiveness
  • Independence
  • Accuracy

Qualifications and training

List vehicle assessor courses, estimating system training and insurance fraud prevention training. A driving licence is needed for field inspections.

Claims adjuster CV with no experience

Describe work at a garage, service centre or vehicle testing station. Show knowledge of vehicle construction and estimates.

Start as a junior adjuster or claims handler. Insurers train new staff on procedures and systems.

Tailoring your CV to the job offer

An insurance company looks for case volume and decision quality, a claims handling firm for field inspections, and an investigation team for fraud experience. Move to the top what the job ad is about.

The most common mistakes on a claims adjuster CV

Questions and answers

What should a motor claims adjuster put on a CV?

Types of claims, the number of cases, inspections, estimates, systems, valuation, liability assessment and qualifications.

Does a claims adjuster have to be a vehicle assessor?

Not always, but an assessor course and knowledge of repairs are a big asset.

Does garage experience help?

Yes, knowledge of vehicle construction and repair technology is highly valued in this job.

Which estimating system should go on the CV?

The one you work in, most often Audatex or similar software used by insurers.

Create a claims adjuster CV in the builder

In the CV Majster builder you enter your details step by step and see right away what the document looks like. You can copy the wording from this page and adapt it to yourself. The finished CV as a PDF costs a one-off PLN 5, with no subscription, and you see the preview before you pay.

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See also

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