Sales and customer service

Customer advisor CV: example and template

This example is for customer advisors at service desks and sales points of energy, telecom, insurance and service companies, and for people looking for their first job in customer service.

The branch manager wants to know how many customers you serve, how you meet your sales targets and how you handle complaints. We show you how to describe this with numbers.

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Example CV: customer advisor

All the details in this example are fictional. Treat it as a model of layout and wording, and replace the content with your own experience.

Sylwia Baran

Customer advisor

Radom +48 123 456 789 sylwia.baran@example.com

Professional profile

Customer advisor with 4 years of experience at an energy company's service desk. I serve up to 40 customers a day, sign and change contracts, resolve complaints and sell additional services. For 2 years I have been among the branch's top performers against the sales plan.

Work experience

Customer advisor

03.2021 - present

Energy company customer service office, Radom

  • Serving up to 40 customers a day: contracts, tariff changes, billing and payments.
  • Meeting the sales plan for additional services at an average of 115%.
  • Handling complaints and explaining bills; over 90% of cases closed at first contact.
  • Working in the CRM and document workflow system.
  • Training new staff to use the systems.

Helpline consultant

06.2019 - 02.2021

Contact centre, Radom

  • Handling about 70 calls a day from a telecom operator's customers.
  • Renewing contracts and selling services.
  • Logging technical issues.

Education

Economics, bachelor's degree

2015 - 2018

University of Radom

Skills

  • Face-to-face and phone customer service
  • Selling services and add-ons
  • Handling complaints
  • CRM system
  • Explaining bills and statements
  • MS Office

Training

  • Sales techniques training, 2022
  • Difficult customer training, 2021

Languages

  • English: B1

Additional information

  • Shift work and Saturdays

I hereby consent to the processing of my personal data for the purposes necessary to carry out the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

How to write a customer advisor CV

Professional summary

Say which industry you serve customers in, in what form and with what result. Add the number of customers a day and your target achievement, because the manager compares candidates by results straight away.

Customer advisor with a year of experience in a mobile network store. I serve up to 30 customers a day, renew contracts and advise on choosing services. I meet my sales plan at over 100%.

Experience: duties and achievements

Show the numbers: customers a day, target achievement, complaint resolution. Add tasks that require independence, such as training new people or resolving difficult cases.

Weaker: Serving customers.

Better: Serving up to 40 customers a day: contracts, tariff changes, billing and payments.

Weaker: Sales.

Better: Meeting the sales plan for additional services at an average of 115%.

Weaker: Complaints.

Better: Over 90% of complaints closed at first contact with the customer.

Skills worth listing

Combine sales skills with customer service and systems. Under personal skills, show patience and calm in difficult conversations.

Professional skills

  • Customer service
  • Sales techniques
  • Handling complaints
  • CRM and billing systems
  • Contracts and documents
  • Till and payments

Personal skills

  • Patience
  • Calm with difficult customers
  • Explaining things clearly
  • Focus on results
  • Teamwork

Training

List training in sales techniques, customer service and the company's products. Internal training at large companies shows that you know their service standards.

Customer advisor CV with no experience

Describe any work with people: in a shop, in hospitality, on a helpline or volunteering. Say how you dealt with difficult situations.

Add computer skills and availability. Many companies train new advisors in their products and systems from scratch.

Tailoring your CV to the job offer

An energy company looks for patience with billing and complaints, a telecom operator for sales and renewals, and a bank for precision and knowledge of financial products. Move what fits the offer to the top.

The most common mistakes on a customer advisor CV

Questions and answers

What should a customer advisor put on a CV?

The industry, number of customers, sales target achievement, complaint handling, systems, training, languages and availability.

Which skills matter for a customer advisor?

Customer service, sales, patience in difficult conversations, using a CRM and explaining contracts and bills clearly.

Can you become a customer advisor with no experience?

Yes. On your CV, describe any work with people and your readiness to learn products and systems.

How is a customer advisor different from a helpline consultant?

An advisor more often serves customers in person and sells, while a consultant works by phone. Many people have experience in both roles.

Create a customer advisor CV in the builder

In the CV Majster builder you enter your details step by step and see right away what the document looks like. You can copy the wording from this page and adapt it to yourself. The finished CV as a PDF costs a one-off PLN 5, with no subscription, and you see the preview before you pay.

Go to the CV builder

See also

Resume examples for similar jobs

Career guide

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