Retail and services

Retail sales advisor CV: example and template

This example is for sales advisors at mobile and broadband operator stores, electronics, furniture and appliance showrooms, and for shop assistants, cashiers and students who want to work in a store with a sales target.

The employer wants to know what you sell, how you meet the target, how you talk to customers about contracts and how you handle complaints. We show you how to describe this on your CV with results.

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Example CV: retail sales advisor

All the details in this example are fictional. Treat it as a model of layout and wording, and replace the content with your own experience.

Kacper Dudek

Retail sales advisor

Lublin +48 123 456 789 kacper.dudek@example.com

Professional profile

Retail sales advisor with 4 years of experience at a mobile operator's store in a shopping centre. I sell contracts, phones, fibre broadband and device insurance, sign agreements and handle complaints. For 2 years I have been in the top three advisors in the region for target delivery.

Work experience

Sales advisor

05.2022 - present

Mobile operator store, shopping centre, Lublin

  • Serving about 30 customers a day: new contracts, renewals and tariff changes.
  • Sales target delivery of 115-125% for 2 years.
  • Selling add-ons: insurance, accessories and home broadband.
  • Checking customer documents and signing agreements in the system.
  • Taking complaints and solving billing problems.

Shop assistant

07.2020 - 04.2022

Electronics shop, Lublin

  • Advising on phones and laptops.
  • Operating the till and card terminal.
  • Preparing displays and promotions.

Education

Retail technician

2016 - 2020

School of Economics in Lublin

Skills

  • Selling services and devices
  • Contract agreements
  • Add-on sales
  • Handling complaints
  • Operator sales systems
  • Till and card terminal

Training

  • Operator sales training, 2022
  • Difficult customer training, 2023

Languages

  • English: B1

Additional information

  • Shift work, including weekends

I hereby consent to the processing of my personal data for the purposes necessary to carry out the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

How to write a retail sales advisor CV

Professional summary

Write which store you work in, what you sell, for how long and what your results are. Add target delivery or your place in the advisor ranking, because stores are judged by results. Mention complaint handling, because it shows you can also talk to an unhappy customer.

Cashier with 2 years of experience at a supermarket who wants to work in sales. I enjoy talking to customers, know phones and apps well and have experience with the till and terminal. I am looking for work as a sales advisor at an operator's store.

Experience: duties and achievements

Describe the number of customers, types of contracts, target delivery, add-on sales and complaints. Show results with a period, for example over the last 2 years. Add training, because in stores it is often compulsory.

Weaker: Serving customers.

Better: Serving about 30 customers a day: new contracts, renewals and tariff changes.

Weaker: Sales.

Better: Sales target delivery of 115-125% for 2 years.

Weaker: Add-on sales.

Better: Selling add-ons: insurance, accessories and home broadband.

Skills worth listing

List sales, contracts, systems, complaints and product knowledge. In your soft skills show communication, patience and calm in difficult conversations.

Professional skills

  • Selling services
  • Contracts
  • Add-on sales
  • Complaints
  • Sales systems
  • Device knowledge

Personal skills

  • Communication
  • Patience
  • Calm
  • Results focus
  • Teamwork

Training

List your employer's sales and product training and customer service training. At operator stores they are often a condition of working on your own.

Retail sales advisor CV with no experience

Describe work in a shop, food service or at a till. Show customer contact and knowledge of phones and apps.

Write that you can work shifts and weekends. Stores often take on people with no experience and train them before the first shift.

Tailoring your CV to the job offer

An operator store looks for contract and add-on sales, an electronics store for advice on devices, and a furniture showroom for handling orders and designs for the customer. Move to the top what the job ad is about.

The most common mistakes on a retail sales advisor CV

Questions and answers

What should a retail sales advisor put on a CV?

The store, products, the number of customers, target delivery, add-on sales, complaints, training and availability.

Can you work in a store with no experience?

Yes. Describe your work with customers and device knowledge, and the store will train you on products and systems.

How do you describe results in a store?

Give target delivery in percent or your place in the advisor ranking over a set period.

How does a sales advisor differ from a shop assistant?

An advisor more often signs service contracts and has a sales target, while a shop assistant mainly handles the purchase of goods.

Create a retail sales advisor CV in the builder

In the CV Majster builder you enter your details step by step and see right away what the document looks like. You can copy the wording from this page and adapt it to yourself. The finished CV as a PDF costs a one-off PLN 5, with no subscription, and you see the preview before you pay.

Go to the CV builder

See also

Resume examples for similar jobs

Career guide

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