Łukasz Ostrowski
Bank client advisor
Rzeszow · +48 123 456 789 · lukasz.ostrowski@example.com
Professional profile
Bank client advisor with 5 years of experience at a branch serving personal customers and small businesses. I open accounts and sell cards, personal loans, mortgages, deposits and insurance, and manage a portfolio of about 400 customers. For 3 years I have delivered more than 110% of my sales target, and in 2025 I granted mortgages worth about PLN 18 million in total.
Work experience
Client advisor
04.2021 - presentBank, branch, Rzeszow
- A portfolio of about 400 personal and small business customers.
- Mortgages worth about PLN 18 million in 2025.
- Personal loans, cards, accounts, deposits and insurance, more than 110% of target for 3 years.
- Creditworthiness analysis and preparing documents for applications.
- Customer identification and anti-money laundering procedures.
Teller, junior advisor
07.2019 - 03.2021Bank, branch, Rzeszow
- Cash services and transfers.
- Opening accounts and activating online banking.
- Booking customers for meetings with advisors.
Education
Bachelor's degree, finance and accounting
2015 - 2018University of Rzeszow
Skills
- Selling banking products
- Personal loans and mortgages
- Creditworthiness analysis
- AML procedures and customer identification
- Banking systems
- Serving and retaining customers
Training and certificates
- Training and tests required for selling mortgages
- Anti-money laundering training, 2025
- Personal data protection training, 2025
Languages
- English: B2
Additional information
- High scores in the branch's customer satisfaction surveys
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