Sales and customer service

Telemarketer and phone sales consultant CV

This example is for telemarketers, call centre agents and phone sales advisers who sell, book appointments or run surveys, and for people looking for their first job or remote work.

The team leader looks at results: the number of calls, conversion, sales and quality. We show you how to present them on your CV.

Create your CV in the builderSee the example

Example CV: telemarketer

All the details in this example are fictional. Treat it as a model of layout and wording, and replace the content with your own experience.

Daniel Krajewski

Phone sales consultant

Bydgoszcz +48 123 456 789 daniel.krajewski@example.com

Professional profile

Phone sales consultant with 3 years of experience selling telecom services and booking appointments for advisers. I make up to 120 calls a day, and my sales conversion is 20% above the team average. I work in a CRM and make sure calls follow the data protection rules.

Work experience

Phone sales consultant

05.2022 - present

Contact centre, Bydgoszcz

  • Up to 120 outbound calls a day with a telecom operator's customers.
  • Sales conversion 20% above the team average for 4 quarters in a row.
  • Renewing contracts and selling add-on services.
  • Keeping notes and customer statuses in the CRM.
  • Training new consultants to work with the script.

Appointment setter

09.2021 - 04.2022

Energy advisory company, Bydgoszcz

  • Booking an average of 6 appointments a day for field advisers.
  • Qualifying customers against the offer criteria.
  • Working with a database of customers who had agreed to be contacted.

Education

Sales technician

2016 - 2020

Business technical school in Bydgoszcz

Skills

  • Phone sales
  • Booking appointments
  • Working with and without a script
  • Handling rejection and objections
  • CRM
  • Fast typing and note-taking

Training

  • Phone sales techniques training, 2022
  • Personal data protection training, 2023

Languages

  • English: B1

Additional information

  • Ready to work remotely, own internet connection

I hereby consent to the processing of my personal data for the purposes necessary to carry out the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

How to write a telemarketer CV

Professional summary

Say what you sell or persuade people to do on the phone, how many calls you make and with what result. Add whether you work on inbound calls, outbound calls or both.

Phone consultant with a year of experience booking appointments for financial advisers. I make about 100 calls a day and book an average of 5 appointments. I handle rejection well.

Experience: duties and achievements

Show the numbers: calls a day, conversion, sales, appointments booked, results compared with the team. Add tasks that require trust, such as training new people.

Weaker: Calling customers.

Better: Up to 120 outbound calls a day with an operator's customers.

Weaker: Good results.

Better: Sales conversion 20% above the team average for 4 quarters.

Weaker: Booking appointments.

Better: Booking an average of 6 appointments a day for field advisers.

Skills worth listing

List the techniques and tools you use on the phone. Under personal skills, focus on resilience, patience and speaking clearly.

Professional skills

  • Selling by phone
  • Handling objections
  • CRM and dialler systems
  • Qualifying customers
  • Notes and reports
  • Data protection rules

Personal skills

  • Coping with rejection
  • A clear, calm voice
  • Patience
  • Focus on results
  • Self-discipline when working remotely

Training

List training in sales techniques, customer service and personal data protection. In phone sales, compliance with the rules matters to every employer.

Telemarketer CV with no experience

This is a common first job, including remote work. Describe any work with people and situations in which you persuaded someone to accept your proposal.

Mention your availability, computer skills and set-up for remote work, if you are applying for it. Companies train new consultants in the product and the script.

Tailoring your CV to the job offer

A sales call centre looks for conversion and resilience, a company with a helpline for customer service and problem solving, and an advisory firm for booking appointments and qualifying customers. Move what the job ad is about to the top.

The most common mistakes on a telemarketer CV

Questions and answers

What should a telemarketer put on a CV?

The type of campaign, calls a day, conversion and results, appointments booked, the CRM, training and availability.

How do I show telemarketing results on a CV?

With numbers: calls a day, sales or appointments, conversion in percent and a comparison with the team's result.

Can you become a telemarketer with no experience?

Yes. On your CV, show work with people, resilience to rejection and availability. Companies train new people.

Can telemarketing be done remotely?

Often, yes. On your CV, say that you can work from home, for example with a stable connection and a quiet place.

Create a telemarketer CV in the builder

In the CV Majster builder you enter your details step by step and see right away what the document looks like. You can copy the wording from this page and adapt it to yourself. The finished CV as a PDF costs a one-off PLN 5, with no subscription, and you see the preview before you pay.

Go to the CV builder

See also

Resume examples for similar jobs

Career guide

All resume examples by job