IT and business

Business analyst CV: example and template

This example is for business analysts at insurers, banks, retail, logistics and software houses, and for business specialists, testers and consultants who want to work on IT projects.

The employer wants to know which projects you run, how you gather and describe requirements, how you model processes and how you help take a system through to rollout. We show you how to describe this on your CV.

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Example CV: business analyst

All the details in this example are fictional. Treat it as a model of layout and wording, and replace the content with your own experience.

Karol Michalski

Business analyst

Warsaw +48 123 456 789 karol.michalski@example.com

Professional profile

Business analyst with 6 years of experience, the last 3 at an insurance company. I run workshops with the sales and customer service departments, describe requirements and processes, set priorities with the product owner and prepare acceptance tests. When the new customer service system went live, the time to handle a request fell by 35%.

Work experience

Business analyst

03.2022 - present

Insurance company, Warsaw

  • Workshops with the sales, customer service and claims departments.
  • Requirements and user stories with acceptance criteria in Jira and Confluence.
  • Process models in BPMN notation before and after the change.
  • Priorities with the product owner and a team of 9 developers.
  • Rollout of the customer service system, request handling time 35% shorter.

Customer service specialist

06.2018 - 02.2022

Bank, Warsaw

  • Handling customer complaints.
  • Reporting problems in systems.
  • Taking part in tests of new features.

Education

Master's degree, management

2013 - 2018

SGH Warsaw School of Economics

Skills

  • Gathering requirements and workshops
  • User stories and acceptance criteria
  • BPMN process modelling
  • Jira and Confluence
  • Acceptance tests
  • Basic SQL

Certificates

  • Business analysis certificate, 2023
  • BPMN process modelling training, 2022
  • SQL for analysts course, 2021

Languages

  • English: C1

Additional information

  • Hybrid work

I hereby consent to the processing of my personal data for the purposes necessary to carry out the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

How to write a business analyst CV

Professional summary

Write which industry you work in, on which projects and what your work with the business and the IT team looks like. Add a result, for example a shorter process after rollout. The employer is looking for someone who will understand people's needs and describe them so developers know what to build.

Customer service specialist with 4 years of experience at a bank. I handle complaints, report problems in systems and take part in tests of new features. I am looking for work as a business analyst.

Experience: duties and achievements

Describe the projects, workshops, requirements, processes, priorities, tests and rollouts. Show results in numbers. Add the tools and methods you use.

Weaker: Gathering requirements.

Better: Requirements and user stories with acceptance criteria in Jira and Confluence.

Weaker: Processes.

Better: Process models in BPMN notation before and after the change.

Weaker: Result.

Better: Rollout of the customer service system, request handling time 35% shorter.

Skills worth listing

List gathering requirements, user stories, process modelling, tools, tests and SQL. In your soft skills show listening, asking questions and running meetings.

Professional skills

  • Requirements
  • User stories
  • BPMN
  • Jira and Confluence
  • Acceptance tests
  • SQL

Personal skills

  • Listening
  • Asking questions
  • Running meetings
  • Analytical thinking
  • Communication

Certificates

List business analysis certificates and training in process modelling and SQL. A sample requirements document, without company data, can help at the interview.

How to become a business analyst

Most people move from the business side, testing or customer service. On your CV show the processes you know from the inside and your part in IT projects.

Add courses and examples of requirements or processes you have described. They show you can think like an analyst.

Tailoring your CV to the job offer

An insurer looks for customer service and claims processes, a bank for regulations and integrations, and a software house for work with many clients. Move to the top what the job ad is about.

The most common mistakes on a business analyst CV

Questions and answers

What should a business analyst put on a CV?

Projects, industry, workshops, requirements, processes, tools, tests, results and certificates.

How does a business analyst differ from a systems analyst?

A business analyst describes the needs and processes of the business, and a systems analyst turns them into a technical solution, integrations and data.

Do I need to code?

No, but basic SQL and understanding how systems work help a lot.

Which results are worth giving?

Shorter processes, savings, fewer errors and rollouts on time.

Create a business analyst CV in the builder

In the CV Majster builder you enter your details step by step and see right away what the document looks like. You can copy the wording from this page and adapt it to yourself. The finished CV as a PDF costs a one-off PLN 5, with no subscription, and you see the preview before you pay.

Go to the CV builder

See also

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