Medical administration

Medical receptionist CV: example and template

This example is for medical receptionists at clinics, medical centres, private practices and hospital outpatient clinics, and for receptionists and office staff who want to work in healthcare.

The employer wants to know how you register patients, which systems you know, how many patients you serve, how you handle the phone and queues and whether you know the rules for checking entitlements and documents. We show you how to describe this on your CV.

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Example CV: medical receptionist

All the details in this example are fictional. Treat it as a model of layout and wording, and replace the content with your own experience.

Dorota Kaczmarczyk

Medical receptionist

Torun +48 123 456 789 dorota.kaczmarczyk@example.com

Professional profile

Medical receptionist with 7 years of experience at a primary care clinic with specialist outpatient services. I register patients in person, by phone and online, check entitlement to publicly funded care, manage doctors' schedules, handle e-referrals and records in the practice system. I deal with around 150 patients and calls a day, and after reorganising registration the morning phone queue was cut by half.

Work experience

Medical receptionist

03.2019 - present

Primary care clinic, Torun

  • Around 150 patients and calls a day.
  • Registration in person, by phone and online.
  • Checking entitlement to care and patients' documents.
  • Doctors' schedules, e-referrals and records in the practice system.
  • Morning phone queue cut by half after reorganising the work.

Receptionist

05.2016 - 02.2019

Accounting office, Torun

  • Answering phones and serving clients.
  • Correspondence.
  • Meeting calendar.

Education

Administration technician

2014 - 2016

Post-secondary school in Torun

Skills

  • Patient registration
  • Practice system and records
  • Checking entitlement to care
  • E-referrals and e-prescriptions
  • Doctors' schedules
  • Phone handling and difficult situations

Training

  • Medical receptionist course, 2019
  • Data protection in a medical facility training, 2023
  • Difficult patient training, 2022

Languages

  • English: B1

Additional information

  • Shift work

I hereby consent to the processing of my personal data for the purposes necessary to carry out the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

How to write a medical receptionist CV

Professional summary

Write which facility you work at, how you register patients and which systems you know. Add a result, for example a shorter queue or the number of patients served. The employer is looking for a polite and accurate person who stays calm with a full waiting room and a ringing phone.

Receptionist with 3 years of experience at an accounting office. I answer phones, serve clients and manage correspondence and the meeting calendar. I have completed a medical receptionist course. I am looking for work at a clinic reception.

Experience: duties and achievements

Describe the facility, registration channels, systems, entitlements, schedules and documents. Show results in numbers. Add courses and data protection training. Also say whether you handle payments for private visits.

Weaker: Registration.

Better: Registration in person, by phone and online.

Weaker: Documents.

Better: Doctors' schedules, e-referrals and records in the practice system.

Weaker: Results.

Better: Morning phone queue cut by half after reorganising the work.

Skills worth listing

List registration, systems, entitlements, e-referrals, schedules and phone handling. In your soft skills show politeness, resilience to stress and accuracy.

Professional skills

  • Patient registration
  • Practice system
  • Entitlement checks
  • E-referrals
  • Doctors' schedules
  • Data protection

Personal skills

  • Politeness
  • Resilience to stress
  • Accuracy
  • Communication
  • Organisation

Training

List a medical receptionist course and training in data protection and patient service. Facilities value people who know practice systems.

How to become a medical receptionist

Most people move from reception, office work or customer service. On your CV show work with people, the phone and software.

Take a medical receptionist course. It shows that you know the rules of working in a medical facility.

Tailoring your CV to the job offer

A public clinic looks for entitlement checks and queues, a medical centre for payments and many outpatient services, and a private practice for customer service and schedules. Move to the top what the job ad is about.

The most common mistakes on a medical receptionist CV

Questions and answers

What should a medical receptionist put on a CV?

The facility, registration channels, systems, entitlements, schedules, documents, courses and results.

Is a medical receptionist course needed?

Not always, but it helps, especially for people from outside healthcare.

How is a medical receptionist different from a medical secretary?

A receptionist serves patients and handles bookings, while a medical secretary handles records, statistics and reports.

Which results are worth giving?

The number of patients a day, shorter queues and few complaints.

Create a medical receptionist CV in the builder

In the CV Majster builder you enter your details step by step and see right away what the document looks like. You can copy the wording from this page and adapt it to yourself. The finished CV as a PDF costs a one-off PLN 5, with no subscription, and you see the preview before you pay.

Go to the CV builder

See also

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