Food service

Restaurant floor manager CV: example and template

This example is for floor managers and maîtres d' at restaurants, hotels and large venues, and for experienced waiters who want to lead the service team.

The restaurant owner wants to know how many waiters you lead, how many guests the room serves, how you keep service standards and bookings on track and what sales you achieve. We show you how to describe this on your CV.

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Example CV: restaurant floor manager

All the details in this example are fictional. Treat it as a model of layout and wording, and replace the content with your own experience.

Mateusz Kołodziej

Restaurant floor manager

Wroclaw +48 123 456 789 mateusz.kolodziej@example.com

Professional profile

Restaurant floor manager with 9 years of experience in hospitality, the last 4 at a 140-seat restaurant with a garden and a private function room. I lead a team of 18 waiters and bartenders, set service standards, the rota and bookings, and at peak times we serve up to 320 guests a day. The average bill rose by 16% after training in recommending dishes and wines.

Work experience

Restaurant floor manager

03.2022 - present

140-seat restaurant, Wroclaw

  • Leading a team of 18 waiters and bartenders and the shift rota.
  • Service standards, training and briefings before every shift.
  • Bookings and seating, up to 320 guests a day at peak times.
  • Training in recommending dishes and wines, average bill up 16%.
  • Cashing up, guest complaints and work with the head chef at the pass.

Waiter, assistant floor manager

05.2016 - 02.2022

Hotel restaurant, Wroclaw

  • Serving restaurant and banquet guests.
  • Onboarding new waiters.
  • Standing in for the floor manager.

Education

Waiting services technician

2011 - 2015

Catering technical school in Wroclaw

Skills

  • Leading the floor team
  • Service standards
  • Bookings and seating
  • Sales and wine recommendations
  • Cashing up
  • Handling guest complaints

Courses

  • Basic sommelier course, 2021
  • Training for shift managers in hospitality, 2022
  • Food safety health certificate

Languages

  • English: B2

Additional information

  • Available at weekends and in the evenings

I hereby consent to the processing of my personal data for the purposes necessary to carry out the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

How to write a restaurant floor manager CV

Professional summary

Write which team and room you manage: number of seats, guests a day and waiters. Add results, for example the average bill or guest ratings. The owner is looking for someone who keeps service standards high in a full room and works well with the kitchen.

Waiter with 5 years of experience at a hotel restaurant. I onboard new waiters, serve banquets and stand in for the floor manager. I have a sommelier course and am looking for work as a floor manager.

Experience: duties and achievements

Describe the room, the number of guests and waiters, standards, bookings and sales. Show results in numbers. Add work with the kitchen and cashing up.

Weaker: Leading the team.

Better: Leading a team of 18 waiters and bartenders and the shift rota.

Weaker: Guests.

Better: Bookings and seating, up to 320 guests a day at peak times.

Weaker: Sales.

Better: Training in recommending dishes and wines, average bill up 16%.

Skills worth listing

List team leadership, standards, bookings, sales, cashing up and complaints. In your soft skills show good manners, calm at peak times and motivating the team.

Professional skills

  • Floor team
  • Service standards
  • Bookings
  • Wine
  • Takings
  • Complaints

Personal skills

  • Good manners
  • Calm at peak times
  • Motivating others
  • Communication
  • Availability

Courses

List sommelier, waiting and shift manager courses and your health certificate. A sommelier course is a big asset at restaurants with a wine list.

How to become a floor manager

People most often move up from waiter or assistant floor manager. On your CV show who you train and when you run the shift.

Add courses and sales results. Show that you know the menu and wine list well.

Tailoring your CV to the job offer

A fine dining restaurant looks for top-level service and wine knowledge, a large restaurant for pace and leading a big team, and a hotel restaurant for breakfasts, dinners and banquets. Move to the top what the job ad is about.

The most common mistakes on a restaurant floor manager CV

Questions and answers

What should a restaurant floor manager put on a CV?

The restaurant, the number of seats and guests, team, standards, bookings, sales, courses and availability.

How does a floor manager differ from a restaurant manager?

A floor manager runs guest service and the waiting team, while a restaurant manager runs the whole venue, including costs and the kitchen.

Is a sommelier course needed?

Not always, but it helps, especially at restaurants with a large wine list.

How do you show results on the CV?

Give the average bill, the number of guests, ratings and drinks sales.

Create a restaurant floor manager CV in the builder

In the CV Majster builder you enter your details step by step and see right away what the document looks like. You can copy the wording from this page and adapt it to yourself. The finished CV as a PDF costs a one-off PLN 5, with no subscription, and you see the preview before you pay.

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See also

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