Finance

Debt collection specialist CV: example and template

This example is for debt collection and receivables specialists at trading, manufacturing and service companies, and for collectors at debt collection agencies and banks and for people in customer service who want to work in collections.

The employer wants to know which receivables you handle, how you monitor due dates, how you talk to debtors, how much you recover and how you prepare cases for court. We show you how to describe this on your CV.

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Example CV: debt collection specialist

All the details in this example are fictional. Treat it as a model of layout and wording, and replace the content with your own experience.

Ewelina Krawiec

Debt collection specialist

Katowice +48 123 456 789 ewelina.krawiec@example.com

Professional profile

Debt collection specialist with 7 years of experience, the last 4 responsible for receivables from business customers at a building materials wholesaler. I handle a portfolio of 900 customers, monitoring due dates, calls, demands, settlements and passing cases to a law firm. Receivables more than 60 days overdue fell from 11% to 4% of the portfolio, and the average collection period is 9 days shorter.

Work experience

Debt collection specialist

02.2022 - present

Building materials wholesaler, Katowice

  • A portfolio of 900 business customers, receivables of about PLN 46 million.
  • Monitoring due dates, reminders before the due date, calls and payment demands.
  • Receivables more than 60 days overdue down from 11% to 4% of the portfolio.
  • Settlements and payment plans, sales blocks and credit limits with the sales department.
  • Preparing cases for the law firm, including in electronic writ-of-payment proceedings.

Telephone debt collector

05.2018 - 01.2022

Debt collection agency, Katowice

  • Calls with consumer debtors.
  • Settlements and payment plans.
  • Working in a debt collection system.

Education

Bachelor's degree, finance and accounting

2015 - 2018

University of Economics in Katowice

Skills

  • Amicable collection of business receivables
  • Monitoring due dates and receivables
  • Talking to debtors and negotiation
  • Settlements and payment plans
  • Preparing court cases
  • Receivables reports and figures

Training

  • Negotiation in debt collection training, 2021
  • Court and enforcement proceedings training, 2022
  • Advanced Excel course, 2020

Languages

  • English: B1

Additional information

  • Driving licence category B

I hereby consent to the processing of my personal data for the purposes necessary to carry out the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

How to write a debt collection specialist CV

Professional summary

Write which receivables you handle, from whom, how large the portfolio is and what your tasks are. Add two results, for example a fall in overdue receivables and the collection period. The employer is looking for someone who will recover the money without putting off good customers.

Telephone debt collector with 4 years of experience at a debt collection agency. I talk to debtors, agree settlements and payment plans and work in a debt collection system. I am looking for work as an in-house debt collection specialist.

Experience: duties and achievements

Describe the portfolio, type of debtors, monitoring, calls, settlements, court cases and reports. Show results in numbers. Add your work with sales and accounting.

Weaker: Handling receivables.

Better: A portfolio of 900 business customers, receivables of about PLN 46 million.

Weaker: Results.

Better: Receivables more than 60 days overdue down from 11% to 4% of the portfolio.

Weaker: Court cases.

Better: Preparing cases for the law firm, including in electronic writ-of-payment proceedings.

Skills worth listing

List collection, monitoring, calls, settlements, court cases and reports. In your soft skills show calm, assertiveness and resilience in difficult conversations.

Professional skills

  • Amicable collection
  • Monitoring receivables
  • Negotiation
  • Settlements
  • Court cases
  • Reports

Personal skills

  • Calm
  • Assertiveness
  • Resilience in difficult conversations
  • Empathy
  • Accuracy

Training

List training in negotiation, court and enforcement proceedings and Excel. Knowledge of the rules on payment terms is also worth showing.

Your first job in debt collection

A good start is work as a telephone debt collector or in customer service. On your CV show the conversations you handle and the results.

Add studies in finance or law and Excel skills. A debt collection specialist does a lot of counting and writing.

Tailoring your CV to the job offer

A trading company looks for collecting receivables from business customers and credit limits, a debt collection agency for calls and settlements with many debtors, and a bank for work with loans and procedures. Move to the top what the job ad is about.

The most common mistakes on a debt collection specialist CV

Questions and answers

What should a debt collection specialist put on a CV?

The portfolio, debtors, monitoring, calls, settlements, court cases, reports, results and training.

Which results are worth giving?

Amounts recovered, a fall in overdue receivables, the average collection period and the number of settlements.

How does in-house collection differ from work at a debt collection agency?

In-house you look after receivables from your own customers and your relationship with them, and at an agency you handle other companies' portfolios and more debtors.

Is a law degree needed?

No, but knowing the basics of court proceedings helps.

Create a debt collection specialist CV in the builder

In the CV Majster builder you enter your details step by step and see right away what the document looks like. You can copy the wording from this page and adapt it to yourself. The finished CV as a PDF costs a one-off PLN 5, with no subscription, and you see the preview before you pay.

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See also

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