B2B sales

Account manager CV: example and template

This example is for account managers and business client managers at logistics firms, agencies, service companies and telecoms, and for salespeople and customer service specialists who want to run their own portfolio.

The employer wants to know how many clients you manage, what the portfolio is worth, how you handle contracts and price lists, how you grow sales with existing clients and how you solve problems. We show you how to describe this on your CV.

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Example CV: account manager

All the details in this example are fictional. Treat it as a model of layout and wording, and replace the content with your own experience.

Michal Kwiatkowski

Account manager

Lodz +48 123 456 789 michal.kwiatkowski@example.com

Professional profile

Account manager with 6 years of experience at a courier and logistics company. I manage a portfolio of 70 business clients, mainly online shops and manufacturers, worth around PLN 14 million a year. I am responsible for contracts and price lists, regular meetings, growing the relationship with new services and solving parcel problems. Revenue from my portfolio rose by 21% in a year, and client churn fell below 4%.

Work experience

Account manager

03.2021 - present

Courier and logistics company, Lodz

  • Portfolio of 70 business clients worth around PLN 14 million a year.
  • Contracts, price lists and negotiating terms.
  • Growing the relationship with warehousing and international shipping.
  • Portfolio revenue up 21% in a year.
  • Client churn below 4%, solving parcel problems.

Business customer service specialist

05.2018 - 02.2021

Courier company, Lodz

  • Handling client requests.
  • Complaints.
  • Preparing quotes.

Education

Master's degree, management

2013 - 2018

University of Lodz

Skills

  • Managing a client portfolio
  • Contracts and price lists
  • Negotiation
  • Growing sales with existing clients
  • Problem solving
  • Customer relationship management system

Training

  • Commercial negotiation training, 2021
  • Client relationship management training, 2022

Languages

  • English: B2

Additional information

  • Driving licence category B

I hereby consent to the processing of my personal data for the purposes necessary to carry out the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

How to write an account manager CV

Professional summary

Write which industry you work in, how many clients you manage and what the portfolio is worth. Add results, for example revenue growth or low churn. The employer is looking for an account manager who knows clients' needs, solves their problems quickly and grows the relationship.

Business customer service specialist with 3 years of experience at a courier company. I handle requests, manage complaints and prepare quotes. I am looking for work as an account manager.

Experience: duties and achievements

Describe the industry, clients, portfolio, contracts, relationship growth and problems. Show results in numbers. Add tools and training. Also say whether you win new clients or work only with existing ones.

Weaker: Clients.

Better: Portfolio of 70 business clients worth around PLN 14 million a year.

Weaker: Growth.

Better: Growing the relationship with warehousing and international shipping.

Weaker: Results.

Better: Portfolio revenue up 21% in a year.

Skills worth listing

List managing the portfolio, contracts, negotiation, sales growth, problem solving and tools. In your soft skills show communication, responsibility and a client focus.

Professional skills

  • Client portfolio
  • Contracts and price lists
  • Negotiation
  • Sales growth
  • Problem solving
  • CRM system

Personal skills

  • Communication
  • Responsibility
  • Client focus
  • Organisation
  • Assertiveness

Training

List negotiation, sales and customer service training. Portfolio results count most.

How to become an account manager

Most people move from customer service or sales. On your CV show work with business clients and results.

Add knowledge of the industry. An account manager who knows the client's product builds trust faster.

Tailoring your CV to the job offer

A logistics firm looks for contracts and problem solving, an advertising agency for campaigns and relationships, and a telecoms company for growing services with existing clients. Move to the top what the job ad is about.

The most common mistakes on an account manager CV

Questions and answers

What should an account manager put on a CV?

The industry, clients, portfolio, contracts, relationship growth, problems, tools and results.

How is an account manager different from a key account manager?

A key account manager handles a few of the largest clients, while an account manager usually has a wider portfolio of smaller firms.

Which results are worth giving?

Revenue growth, low churn and new services with existing clients.

Is English needed?

At companies with foreign clients, often yes.

Create an account manager CV in the builder

In the CV Majster builder you enter your details step by step and see right away what the document looks like. You can copy the wording from this page and adapt it to yourself. The finished CV as a PDF costs a one-off PLN 5, with no subscription, and you see the preview before you pay.

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See also

Resume examples for similar jobs

Career guide

All resume examples by job