Hospitality

Concierge CV: example and template

This example is for concierges at hotels, residential buildings, office buildings and concierge service firms, and for receptionists and guest service staff who want to move up.

The employer wants to know which guest requests you handle, how well you know the city and what it offers, who you work with, which languages you speak and how you deal with unusual wishes. We show you how to describe this on your CV.

Create your CV in the builderSee the example

Example CV: concierge

All the details in this example are fictional. Treat it as a model of layout and wording, and replace the content with your own experience.

Maciej Lewandowski

Concierge

Warsaw +48 123 456 789 maciej.lewandowski@example.com

Professional profile

Concierge with 7 years of experience at a five-star hotel in central Warsaw. I book restaurants, event tickets and transport, plan sightseeing, handle unusual requests from VIP guests and work with reception, the sales department and a network of partners in the city. I work in Polish, English and French. Guest survey scores for the concierge service rose from 4.5 to 4.8 in 2 years.

Work experience

Concierge

03.2020 - present

Five-star hotel, Warsaw

  • Restaurant, ticket and transport bookings for guests.
  • Planning sightseeing and recommendations in the city.
  • Unusual requests from VIP guests and delegations.
  • Partner network: restaurants, transport firms, guides.
  • Concierge scores in guest surveys up from 4.5 to 4.8.

Receptionist

05.2016 - 02.2020

Four-star hotel, Warsaw

  • Check-ins and check-outs.
  • Handling bookings.
  • Information for guests.

Education

Bachelor's degree, hospitality

2012 - 2015

School of Tourism and Hospitality

Skills

  • Restaurant, ticket and transport bookings
  • Knowledge of the city and what it offers
  • VIP guest service
  • Partner and supplier network
  • Handling unusual requests
  • Hotel system

Training

  • Luxury guest service training, 2021
  • City guide course, 2019

Languages

  • English: C1
  • French: B2
  • German: A2

Additional information

  • Shift work

I hereby consent to the processing of my personal data for the purposes necessary to carry out the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

How to write a concierge CV

Professional summary

Write where you work, which guest requests you handle and which languages you speak. Add a result, for example guest scores. The employer is looking for a concierge who knows the city, has a network of contacts and can arrange almost anything while staying calm and discreet.

Receptionist with 4 years of experience at a four-star hotel. I check guests in, handle bookings and give information about the city. I speak English and French. I am looking for work as a concierge.

Experience: duties and achievements

Describe the hotel or building, types of requests, partners, guests and languages. Show results in numbers. Add training and courses. Also say whether you prepare stay programmes for groups or delegations.

Weaker: Bookings.

Better: Restaurant, ticket and transport bookings for guests.

Weaker: Guests.

Better: Unusual requests from VIP guests and delegations.

Weaker: Results.

Better: Concierge scores in guest surveys up from 4.5 to 4.8.

Skills worth listing

List bookings, city knowledge, VIP service, the partner network, handling requests and the hotel system. In your soft skills show discretion, good manners and resourcefulness.

Professional skills

  • Bookings
  • City knowledge
  • VIP service
  • Partner network
  • Hotel system
  • Foreign languages

Personal skills

  • Discretion
  • Good manners
  • Resourcefulness
  • Calm
  • Communication

Training

List guest service training, guide courses and language courses. Membership of concierge associations is well regarded at luxury hotels.

How to become a concierge

Most people move from reception, guest service or tourism. On your CV show city knowledge, languages and guest contact.

Add guide courses or experience organising trips. It shows that you know what the city offers.

Tailoring your CV to the job offer

A luxury hotel looks for VIP guests and discretion, a residential building for serving residents and everyday services, and an office building for serving tenants and their guests. Move to the top what the job ad is about. If you have regular contacts at top restaurants, theatres or transport firms, mention this in general terms. It is of great value to a hotel.

The most common mistakes on a concierge CV

Questions and answers

What should a concierge put on a CV?

The building, types of requests, partners, guests, languages, training and results.

How is a concierge different from a receptionist?

A receptionist handles check-ins and bookings, while a concierge fulfils guests' requests and organises their time.

Which languages are needed?

English is a must, and every further language is a big advantage.

Which results are worth giving?

Guest scores, the number of requests and work with partners.

Create a concierge CV in the builder

In the CV Majster builder you enter your details step by step and see right away what the document looks like. You can copy the wording from this page and adapt it to yourself. The finished CV as a PDF costs a one-off PLN 5, with no subscription, and you see the preview before you pay.

Go to the CV builder

See also

Resume examples for similar jobs

Career guide

All resume examples by job