Hospitality

Front office manager CV: example and template

This example is for front office managers at leisure, city and conference hotels, and for senior receptionists and assistant managers who want to lead the reception team.

The general manager wants to know which team you lead, how large the hotel is, how you keep check-ins smooth, upselling and guest reviews on track and which systems you know. We show you how to describe this on your CV.

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Example CV: front office manager

All the details in this example are fictional. Treat it as a model of layout and wording, and replace the content with your own experience.

Aleksandra Kaczor

Front office manager

Zakopane +48 123 456 789 aleksandra.kaczor@example.com

Professional profile

Front office manager with 9 years of experience in hospitality, the last 4 at a 200-room leisure hotel with a spa. I lead a team of 14 receptionists and concierges, build the rota around the seasons, train the team and am responsible for upselling and guest reviews. Upselling at check-in rose by 37%, and the average check-in time fell to 4 minutes.

Work experience

Front office manager

02.2022 - present

Leisure hotel with a spa, 200 rooms, Zakopane

  • Leading a team of 14 receptionists and concierges around the clock.
  • Rotas for the winter and summer seasons, recruiting and training seasonal staff.
  • Upselling at check-in up 37%: room upgrades, spa and dinners.
  • Average check-in time cut to 4 minutes thanks to online pre-registration.
  • Guest complaints, replies to reviews and a booking site rating of 9.0.

Senior receptionist

06.2016 - 01.2022

City hotel, Krakow

  • Check-ins and check-outs for individual guests and groups.
  • Cashing up the shift.
  • Onboarding new receptionists.

Education

Bachelor's degree, tourism and recreation

2013 - 2016

Krakow University of Economics

Skills

  • Managing the reception team
  • Round-the-clock and seasonal rotas
  • Hotel system and booking channels
  • Upselling
  • Complaints and guest reviews
  • Cashing up

Training

  • Hotel reception sales training, 2023
  • Handling difficult guests training, 2022

Languages

  • English: C1
  • German: B1

Additional information

  • Shift work, including nights

I hereby consent to the processing of my personal data for the purposes necessary to carry out the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

How to write a front office manager CV

Professional summary

Write which reception team you lead, at which hotel and how many rooms it has. Add results, for example upselling, check-in time and guest ratings. The general manager is looking for someone who keeps service smooth and the team atmosphere good even at the height of the season.

Senior receptionist with 5 years of experience at a city hotel. I onboard new staff, cash up shifts and stand in for the front office manager. I am looking for work as a front office manager.

Experience: duties and achievements

Describe the hotel, the team, rota, processes, upselling and guest reviews. Show results in numbers. Add recruiting and training seasonal staff if you do it.

Weaker: Running reception.

Better: Leading a team of 14 receptionists and concierges around the clock.

Weaker: Sales.

Better: Upselling at check-in up 37%: room upgrades, spa and dinners.

Weaker: Reviews.

Better: Guest complaints, replies to reviews and a booking site rating of 9.0.

Skills worth listing

List team management, the rota, systems, upselling, complaints and cashing up. In your soft skills show a service culture, calm and motivating the team.

Professional skills

  • Reception team
  • Rota
  • Hotel system
  • Upselling
  • Guest complaints
  • Cashing up

Personal skills

  • Service culture
  • Calm
  • Motivating others
  • Communication
  • Flexibility

Training

List sales, guest service and hotel system training. If you know a specific hotel system, name it.

How to become a front office manager

People most often move up from senior receptionist or assistant manager. On your CV show who you train and what you are responsible for on a shift.

Add languages and upselling results. Hotels like to promote people who sell well.

Tailoring your CV to the job offer

A leisure hotel looks for seasonal work and serving families, a city hotel for business guests and fast check-ins, and a conference hotel for serving groups. Move to the top what the job ad is about.

The most common mistakes on a front office manager CV

Questions and answers

What should a front office manager put on a CV?

The hotel, number of rooms, team, rota, systems, upselling, guest reviews, training and languages.

Which results are worth giving?

Upselling, check-in time, guest ratings and the number of complaints.

Do foreign languages matter?

Yes, hotels usually require them, and a second foreign language is an asset.

How does a front office manager differ from a receptionist?

A receptionist serves guests, while a manager leads the team, the rota, standards and reception results.

Create a front office manager CV in the builder

In the CV Majster builder you enter your details step by step and see right away what the document looks like. You can copy the wording from this page and adapt it to yourself. The finished CV as a PDF costs a one-off PLN 5, with no subscription, and you see the preview before you pay.

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See also

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