Hotels

Hotel receptionist CV: example and template

This example is for receptionists in chain and boutique hotels, guesthouses and spa properties, and for hotel school graduates and people moving over from hospitality.

The front office manager wants to know what property you work in, which system you use, what languages you speak and whether you sell extras. We show you how to describe this.

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Example CV: hotel receptionist

All the details in this example are fictional. Treat it as a model of layout and wording, and replace the content with your own experience.

Marcin Głowacki

Hotel receptionist

Krakow +48 123 456 789 marcin.glowacki@example.com

Professional profile

Receptionist with 5 years of experience in a 180-room, 4-star hotel. I check guests in and out, handle reservations, billing and complaints in the PMS. I serve guests in English and German and sell room upgrades and spa services.

Work experience

Receptionist

05.2021 - present

4-star hotel, 180 rooms, Krakow

  • Checking in and out up to 120 guests a day in the PMS.
  • Reservations by phone, email and from booking platforms.
  • Selling room upgrades and spa services, increasing revenue from extras.
  • Billing, deposits and invoices, closing the shift.
  • Handling guest complaints and working with housekeeping and maintenance.

Receptionist, seasonal work

06.2019 - 09.2019

Guesthouse, Zakopane

  • Running reception and reservations in a small property.
  • Tourist information for guests.
  • Helping with breakfasts.

Education

Hotel services technician

2016 - 2020

Hotel technical school in Krakow

Skills

  • PMS
  • Check-in and check-out
  • Reservations and booking platforms
  • Billing and closing the shift
  • Selling extras
  • Handling complaints

Training

  • Front desk sales training, 2022
  • PMS training, 2021

Languages

  • English: C1
  • German: B1

Additional information

  • Shift work, including nights

I hereby consent to the processing of my personal data for the purposes necessary to carry out the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

How to write a hotel receptionist CV

Professional summary

Give the standard and size of the property, the system you work in, your languages and the number of guests. Add selling extras, because more and more hotels judge reception by results.

Hotel school graduate with a placement on the reception of a chain hotel. I know the basics of the PMS, speak English at B2 level and can work shifts, including nights.

Experience: duties and achievements

Describe the number of guests, the range of tasks and results. Add handling complaints and working with other departments, because reception coordinates the whole hotel.

Weaker: Checking guests in.

Better: Checking in and out up to 120 guests a day in the PMS.

Weaker: Sales.

Better: Selling room upgrades and spa services at check-in.

Weaker: Complaints.

Better: Handling guest complaints and resolving them with housekeeping.

Skills worth listing

List the systems and reception tasks. Under personal skills, show good manners, calm and the ability to solve guests' problems.

Professional skills

  • PMS
  • Booking platforms
  • Billing and the till
  • Selling extras
  • Groups and conferences
  • Tourist information

Personal skills

  • Good manners
  • Calm with difficult guests
  • Solving problems
  • Using foreign languages in practice
  • Teamwork

Training

List training in hotel systems, sales and guest service. If you went to a hotel school, your education is a strong argument too.

Hotel receptionist CV with no experience

Describe hotel school placements, seasonal work and work with guests in hospitality. Add your languages and computer skills.

Say that you can work shifts, including nights. Hotels often start training new people on day shifts with an experienced receptionist.

Tailoring your CV to the job offer

A chain hotel looks for knowledge of standards and sales, a boutique hotel for a personal approach to guests, and a conference hotel for handling groups. Move what fits the offer to the top.

The most common mistakes on a hotel receptionist CV

Questions and answers

What should a hotel receptionist put on a CV?

The standard and size of the hotel, number of guests, PMS, reservations, billing, selling extras, handling complaints and languages.

How many languages should a hotel receptionist speak?

English is usually required, and a second language is a big plus, especially in tourist cities.

Can you work on a hotel front desk with no experience?

Yes. On your CV, describe placements, work with guests, languages and readiness for shift work.

Is a CV for a female hotel receptionist any different?

No, the layout and content are the same. In Polish only the form of the job title changes.

Create a hotel receptionist CV in the builder

In the CV Majster builder you enter your details step by step and see right away what the document looks like. You can copy the wording from this page and adapt it to yourself. The finished CV as a PDF costs a one-off PLN 5, with no subscription, and you see the preview before you pay.

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See also

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