Hospitality

Boutique and spa hotel receptionist CV: example and template

This example is for receptionists at boutique hotels, spa resorts, guesthouses and holiday apartments, where reception also handles bookings, sells services and looks after guests from the first email to departure.

The hotel wants to know which system you work in, how you handle bookings from different channels, whether you sell treatments and stays and which languages you speak. We show you how to describe this on your CV.

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Example CV: boutique hotel receptionist

All the details in this example are fictional. Treat it as a model of layout and wording, and replace the content with your own experience.

Alicja Wiśniewska

Hotel receptionist

Zakopane +48 123 456 789 alicja.wisniewska@example.com

Professional profile

Hotel receptionist with 6 years of experience at a 70-room spa resort and a boutique hotel. I handle check-ins and check-outs and bookings from portals, phone and email, and sell spa treatments and stay packages. I work in the hotel system and channel manager, do the night audit and speak English and German.

Work experience

Receptionist

05.2021 - present

Spa resort, 70 rooms, Zakopane

  • Check-ins and check-outs, about 60 guests a day in season.
  • Bookings from portals, phone and email, managing availability in the channel manager.
  • Selling spa treatments and packages, about 20% more add-on sales.
  • Night audit, cashing up and reports for the manager.
  • Replying to guest reviews on booking portals.

Receptionist

06.2019 - 04.2021

Boutique hotel, Krakow

  • Serving guests from abroad.
  • Booking restaurants and tours for guests.
  • Handling guest complaints and requests.

Education

Hospitality technician

2015 - 2019

Hospitality Technical School in Krakow

Skills

  • Check-ins and bookings
  • Hotel system and channel manager
  • Selling add-on services
  • Night audit and settlements
  • Serving international guests
  • Replying to guest reviews

Training

  • Hotel reception sales training, 2022
  • Premium guest service course, 2021

Languages

  • English: C1
  • German: B2

Additional information

  • Shift work, including nights and public holidays

I hereby consent to the processing of my personal data for the purposes necessary to carry out the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

How to write a hotel receptionist CV

Professional summary

Write which hotel you work at, how many rooms it has and what your tasks are besides check-ins: bookings, selling services, the night audit. Add the hotel system and languages, because at small hotels reception often runs all the sales. If you sell treatments or packages, give the result.

Hospitality technical school graduate after a placement at a 40-room hotel. I checked guests in, took phone bookings and ran the till. I speak English at B2 level. I am looking for work as a receptionist at a spa hotel.

Experience: duties and achievements

Describe the number of guests, booking channels, systems, sales and settlements. Show guest care and replies to reviews. Add night shifts and the night audit if you do them.

Weaker: Serving guests.

Better: Check-ins and check-outs, about 60 guests a day in season.

Weaker: Bookings.

Better: Bookings from portals, phone and email, managing availability in the channel manager.

Weaker: Sales.

Better: Selling spa treatments and packages, about 20% more add-on sales.

Skills worth listing

List systems, bookings, sales, settlements and languages. In your soft skills show politeness, calm with complaints and attention to detail, because at a small hotel guests remember every gesture.

Professional skills

  • Bookings
  • Hotel systems
  • Selling services
  • Night audit
  • Till and payments
  • Foreign languages

Personal skills

  • Politeness
  • Calm with complaints
  • Attention to detail
  • Independence
  • Communication

Training

List sales, guest service and hotel system training and language certificates. At hotels with foreign guests languages often matter most.

Hotel receptionist CV with no experience

Describe hospitality school, placements, work at a café or shop and languages. Show contact with people.

Start in season at a holiday hotel. Write that you can work shifts and weekends.

Tailoring your CV to the job offer

A spa resort looks for selling treatments and packages, a boutique hotel for premium guest service and languages, and holiday apartments for independence and handling online bookings. Move to the top what the job ad is about.

The most common mistakes on a hotel receptionist CV

Questions and answers

What should a hotel receptionist put on a CV?

The hotel and number of rooms, check-ins, bookings, sales channels, systems, selling services, night audit, languages and availability.

Which systems should a receptionist know?

The hotel system used at the property and a channel manager for booking portals.

Can you work at reception with no experience?

Yes, especially in season. On your CV show contact with people and languages.

Is selling services worth listing?

Yes, at spa and boutique hotels it is an important part of reception work.

Create a hotel receptionist CV in the builder

In the CV Majster builder you enter your details step by step and see right away what the document looks like. You can copy the wording from this page and adapt it to yourself. The finished CV as a PDF costs a one-off PLN 5, with no subscription, and you see the preview before you pay.

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See also

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