Tourism

Travel agency manager CV: example and template

This example is for managers of travel agencies and tour operators, managers of chain sales points and corporate travel departments, and for travel consultants and tour leaders who want to run an agency.

The employer wants to know which agency you run, what sales you achieve, which suppliers you work with and how you look after customers and comply with package travel rules. We show you how to describe this on your CV.

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Example CV: travel agency manager

All the details in this example are fictional. Treat it as a model of layout and wording, and replace the content with your own experience.

Ewa Pawlak

Travel agency manager

Szczecin +48 123 456 789 ewa.pawlak@example.com

Professional profile

Travel agency manager with 12 years in tourism, the last 5 running the office of a tour operator with a corporate travel department. I head a team of 9 consultants and coordinators and am responsible for package sales and work with hotels, carriers and local partners. The agency's sales grew from PLN 11 million to PLN 17 million a year, and corporate trips now bring 40% of revenue.

Work experience

Travel agency manager

04.2021 - present

Tour operator, Szczecin

  • Heading a team of 9 travel consultants and trip coordinators.
  • Agency sales up from PLN 11 million to PLN 17 million a year.
  • A corporate travel and conference department, 40% of revenue, 60 trips a year.
  • Contracts with hotels, carriers and local partners in 12 countries.
  • Complaints, customer information and compliance with package travel rules.

Travel consultant

05.2013 - 03.2021

Chain travel agency, Szczecin

  • Selling holidays and airline tickets.
  • Serving school and corporate groups.
  • Working in tour operators' booking systems.

Education

Master's degree, tourism and recreation

2008 - 2013

University of Szczecin

Skills

  • Running a travel agency
  • Package holiday sales
  • Corporate trips and conferences
  • Contracts with hotels and carriers
  • Booking systems
  • Complaints and travel regulations

Training and qualifications

  • Training in the rules on package travel and linked travel arrangements, 2022
  • Airline booking system training, 2016
  • Tour leader qualifications

Languages

  • English: C1
  • Spanish: B1

Additional information

  • Willing to travel for work

I hereby consent to the processing of my personal data for the purposes necessary to carry out the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

How to write a travel agency manager CV

Professional summary

Write which agency you run, whether it is a tour operator or an agent, the team you have and what sales the agency achieves. Add your speciality, for example corporate trips, long-haul destinations or school groups. The employer is looking for someone who sells, looks after customers and knows the travel rules.

Travel consultant with 7 years of experience at a chain agency. I sell holidays and airline tickets, serve school and corporate groups and work in tour operators' booking systems. I am looking for work as a travel agency manager.

Experience: duties and achievements

Describe the agency, team, sales, speciality, suppliers and complaint handling. Show results in numbers. Add the countries and types of trips you prepare.

Weaker: Sales.

Better: Agency sales up from PLN 11 million to PLN 17 million a year.

Weaker: Corporate trips.

Better: A corporate travel and conference department, 40% of revenue, 60 trips a year.

Weaker: Suppliers.

Better: Contracts with hotels, carriers and local partners in 12 countries.

Skills worth listing

List running an agency, sales, corporate trips, supplier contracts, booking systems and regulations. In your soft skills show customer contact, negotiation and calm when something goes wrong on a trip.

Professional skills

  • Travel agency
  • Package sales
  • Corporate trips
  • Suppliers
  • Booking systems
  • Travel regulations

Personal skills

  • Customer contact
  • Negotiation
  • Calm in a crisis
  • Organisation
  • Leadership

Training and qualifications

List training in package travel rules and booking systems and tour leader qualifications if you have them. Give foreign languages with their level.

How to become a travel agency manager

Most people move up from travel consultant or trip coordinator. On your CV show your sales and the groups you already prepare.

Add your knowledge of regulations and complaints. A manager is responsible for making sure customers get what they paid for.

Tailoring your CV to the job offer

A tour operator looks for preparing packages and suppliers, a chain agency for sales and customer service, and a corporate travel agency for conferences and incentive trips. Move to the top what the job ad is about.

The most common mistakes on a travel agency manager CV

Questions and answers

What should a travel agency manager put on a CV?

The agency, team, sales, speciality, suppliers, booking systems, regulations, languages and training.

How does a tour operator differ from an agent?

A tour operator prepares its own packages and is responsible for delivering them, and an agent sells other operators' packages. Say which model you work in.

Do tour leader qualifications help?

Yes, they show you know how to work with a group on a trip.

Which results are worth giving?

Sales, the number of customers and trips, the share of corporate trips and customer ratings.

Create a travel agency manager CV in the builder

In the CV Majster builder you enter your details step by step and see right away what the document looks like. You can copy the wording from this page and adapt it to yourself. The finished CV as a PDF costs a one-off PLN 5, with no subscription, and you see the preview before you pay.

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See also

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