Tourism

Travel agent CV: example and template

This example is for travel agency staff, travel agents and consultants at sales points, agency call centres and online sales, and for people from retail and customer service who want to work in tourism.

The employer wants to know what you sell, which booking systems you use, how you advise customers, what sales results you have and how you handle complaints and changes. We show you how to describe this on your CV.

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Example CV: travel agent

All the details in this example are fictional. Treat it as a model of layout and wording, and replace the content with your own experience.

Agnieszka Dudek

Travel agent

Katowice +48 123 456 789 agnieszka.dudek@example.com

Professional profile

Travel agent with 7 years of experience at an agency selling holidays from more than ten tour operators. I advise customers and sell tours, beach holidays and long-haul trips, book in tour operators' systems, sell airline tickets and insurance and help with changes and complaints. For 3 years I have hit over 110% of my sales target, and more than half of my customers come back for their next trips.

Work experience

Travel agent

03.2020 - present

Travel agency, Katowice

  • Advising on and selling tours, beach holidays and long-haul trips.
  • Bookings in the systems of more than ten tour operators.
  • Airline tickets, insurance and supplements.
  • Over 110% of the sales target for 3 years.
  • Booking changes and help with complaints.

Shop assistant

06.2016 - 02.2020

Mobile network store, Chorzow

  • Selling services.
  • Serving customers.
  • Meeting sales targets.

Education

Bachelor's degree, tourism and recreation

2013 - 2016

Academy of Physical Education in Katowice

Skills

  • Selling package holidays
  • Tour operator booking systems
  • Airline tickets and insurance
  • Advice and choosing an offer
  • Handling changes and complaints
  • Meeting sales targets

Training

  • Tour operators' product training, 2020-2024
  • Airline ticket booking system training, 2021
  • Familiarisation trips to Turkey, Egypt and the Canary Islands

Languages

  • English: B2
  • Spanish: A2

Additional information

  • Saturday work in the season

I hereby consent to the processing of my personal data for the purposes necessary to carry out the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

How to write a travel agent CV

Professional summary

Write what you sell, at which agency and which systems you use. Add results, for example target achievement or returning customers. The employer is looking for someone who advises well, sells and looks after the customer after the purchase too.

Shop assistant with 4 years of experience at a mobile network store. I sell services, serve customers and meet sales targets. I studied tourism and travel a lot. I am looking for work at a travel agency.

Experience: duties and achievements

Describe the agency, offer, systems, tickets, insurance, results and complaints. Show results in numbers. Add training and familiarisation trips. Also say whether you serve business customers or group trips.

Weaker: Sales.

Better: Advising on and selling tours, beach holidays and long-haul trips.

Weaker: Systems.

Better: Bookings in the systems of more than ten tour operators.

Weaker: Results.

Better: Over 110% of the sales target for 3 years.

Skills worth listing

List sales, systems, tickets, insurance, advice and complaints. In your soft skills show communication, patience and a customer focus.

Professional skills

  • Travel sales
  • Booking systems
  • Airline tickets
  • Insurance
  • Advice
  • Complaints

Personal skills

  • Communication
  • Patience
  • Customer focus
  • Organisation
  • Resilience to stress

Training

List tour operators' product training, system training and familiarisation trips. Knowing destinations yourself helps you advise better.

First job at a travel agency

Most people move from sales or customer service. On your CV show your sales results and your own travels.

Add foreign languages and knowledge of popular destinations. Customers like to buy from someone who has been there.

Tailoring your CV to the job offer

An agency looks for selling many tour operators, a tour operator's office for knowledge of its own offer and systems, and a business travel agency for airline tickets and corporate clients. Move to the top what the job ad is about. Also give the destinations you know best.

The most common mistakes on a travel agent CV

Questions and answers

What should a travel agent put on a CV?

The agency, offer, systems, tickets, insurance, results, complaints, training and languages.

Do you need to know booking systems?

Not straight away, agencies train you, but knowing the systems shortens onboarding.

Which results are worth giving?

Target achievement, sales value and returning customers.

Do your own travels help?

Yes, knowing destinations makes it easier to advise customers.

Create a travel agent CV in the builder

In the CV Majster builder you enter your details step by step and see right away what the document looks like. You can copy the wording from this page and adapt it to yourself. The finished CV as a PDF costs a one-off PLN 5, with no subscription, and you see the preview before you pay.

Go to the CV builder

See also

Resume examples for similar jobs

Career guide

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