Sales

Call centre coordinator CV: example and template

This example is for call centre coordinators running sales and research campaigns, and for experienced telemarketers and advisors who want to lead a team.

The call centre manager wants to know how many advisors you coordinate, which campaigns you run, what targets and metrics the team achieves and how you look after call quality. We show you how to describe this on your CV.

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Example CV: call centre coordinator

All the details in this example are fictional. Treat it as a model of layout and wording, and replace the content with your own experience.

Patryk Zieliński

Call centre coordinator

Lublin +48 123 456 789 patryk.zielinski@example.com

Professional profile

Call centre coordinator with 6 years of experience at a company running telesales campaigns for telecoms operators and insurers. I lead a team of 22 advisors, set daily targets, prepare scripts and run call reviews and coaching. The team raised conversion in an insurance campaign from 3.1% to 4.6%.

Work experience

Call centre coordinator

01.2022 - present

Call centre, telesales campaigns, Lublin

  • Leading a team of 22 advisors on outbound campaigns.
  • Daily and weekly targets, results reports for campaign clients.
  • Call scripts and objection handling together with the client.
  • Call reviews, coaching and training new advisors.
  • Conversion in an insurance campaign up from 3.1% to 4.6%.

Telesales advisor

04.2019 - 12.2021

Call centre, Lublin

  • Selling telecoms services by phone.
  • Meeting sales targets, best result in the team for 5 months.
  • Working in a telesales system.

Education

Bachelor's degree, political science

2015 - 2018

Maria Curie-Skłodowska University in Lublin

Skills

  • Leading a telesales team
  • Targets and results reports
  • Scripts and objection handling
  • Call reviews and coaching
  • Rotas and campaign staffing
  • Telesales systems and CRM

Training

  • Sales team leader training, 2022
  • Phone sales techniques training, 2020

Languages

  • English: B1

Additional information

  • Shift work

I hereby consent to the processing of my personal data for the purposes necessary to carry out the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

How to write a call centre coordinator CV

Professional summary

Write which campaigns you run, for which industries and how many advisors you coordinate. Add the team's metrics, for example conversion or target achievement. The call centre manager is looking for someone who keeps the team motivated and call quality high.

Telesales advisor with 3 years of experience and the best results in the team. I train new advisors and stand in for the coordinator during holidays. I am looking for work as a call centre coordinator.

Experience: duties and achievements

Describe campaigns, team size, targets, scripts, call reviews and results. Show how you motivate advisors and report results to clients. Add your own results as an advisor, if they are good.

Weaker: Leading the team.

Better: Leading a team of 22 advisors on outbound campaigns.

Weaker: Quality.

Better: Call reviews, coaching and training new advisors.

Weaker: Results.

Better: Conversion in an insurance campaign up from 3.1% to 4.6%.

Skills worth listing

List team leadership, targets, reports, scripts, call reviews and systems. In your soft skills show motivating others, resilience to stress and giving feedback.

Professional skills

  • Telesales team
  • Targets and reports
  • Scripts
  • Call reviews
  • Rota
  • CRM

Personal skills

  • Motivating others
  • Resilience to stress
  • Giving feedback
  • Energy
  • Communication

Training

List team leadership, phone sales and coaching training. If you know the data protection rules for telemarketing, add it.

How to become a call centre coordinator

People usually move up from an advisor with good results. On your CV show your results and who you train.

Add team leadership training. Say that you know telesales systems and reports.

Tailoring your CV to the job offer

A sales call centre looks for conversion and motivating the team, a survey centre for quality and the number of interviews, and a debt collection call centre for effectiveness and following procedures. Move to the top what the job ad is about.

The most common mistakes on a call centre coordinator CV

Questions and answers

What should a call centre coordinator put on a CV?

Campaigns, industries, team size, targets, metrics, scripts, call reviews, systems and training.

How does a call centre coordinator differ from a customer service coordinator?

A call centre coordinator usually runs outbound campaigns and sales, while a customer service coordinator leads a team handling inbound customer contacts.

Which metrics are worth giving?

Conversion, target achievement, the number of calls and call quality scores.

Can you become a coordinator without a degree?

Yes, in a call centre results and the ability to lead people count.

Create a call centre coordinator CV in the builder

In the CV Majster builder you enter your details step by step and see right away what the document looks like. You can copy the wording from this page and adapt it to yourself. The finished CV as a PDF costs a one-off PLN 5, with no subscription, and you see the preview before you pay.

Go to the CV builder

See also

Resume examples for similar jobs

Career guide

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