Tourism

Holiday rep CV: example and template

This example is for tour operator holiday reps at resorts abroad, and for tour leaders, entertainers and tourism staff who want to work a season outside Poland.

The employer wants to know in which countries and hotels you work, how many guests you look after, how you run meetings and excursion sales, how you handle complaints and emergencies and which languages you speak. We show you how to describe this on your CV.

Create your CV in the builderSee the example

Example CV: holiday rep

All the details in this example are fictional. Treat it as a model of layout and wording, and replace the content with your own experience.

Karolina Sowinska

Holiday rep

Wroclaw +48 123 456 789 karolina.sowinska@example.com

Professional profile

Holiday rep with 5 seasons in Turkey, Greece and Egypt. I look after guests at 6 to 8 hotels at a time, run welcome meetings, check transfers, sell optional excursions, resolve complaints on the spot and help in emergencies, including with the insurer and hospital. Last season excursion sales at my hotels were 18% above the regional average.

Work experience

Holiday rep

04.2021 - present

Tour operator, Turkey, Greece, Egypt

  • Looking after guests at 6 to 8 hotels at a time.
  • Welcome meetings, hotel desk hours and information for guests.
  • Optional excursion sales, 18% above the regional average.
  • Complaints on the spot and work with hotels.
  • Emergencies, contact with the insurer and hospital.

Travel agent

09.2018 - 03.2021

Travel agency, Wroclaw

  • Selling holidays.
  • Handling bookings.
  • Contact with customers.

Education

Bachelor's degree, tourism and recreation

2015 - 2018

University of Wroclaw

Skills

  • Looking after guests
  • Welcome meetings and desk hours
  • Optional excursion sales
  • Complaints and work with hotels
  • Emergencies and insurance
  • Organising transfers

Training

  • Tour operator rep training, 2021
  • First aid course, 2024
  • Tour leader course

Languages

  • English: C1
  • Turkish: A2
  • Spanish: B1

Additional information

  • Driving licence category B
  • Available for the whole season

I hereby consent to the processing of my personal data for the purposes necessary to carry out the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

How to write a holiday rep CV

Professional summary

Write in which countries you work, how many hotels you look after and what your tasks are. Add a result, for example excursion sales. The employer is looking for a rep who stays calm in any situation, gets on with the hotel and guests and sells well.

Travel agent with 2 years of experience at a travel agency. I sell holidays, handle bookings and keep in contact with customers. I speak English and Spanish. I am looking for work as a holiday rep in the summer season.

Experience: duties and achievements

Describe the countries, resorts, number of hotels, meetings, sales, complaints and emergencies. Show results in numbers. Add languages and training. Also say whether you work in the winter season or with groups of children and young people.

Weaker: Looking after guests.

Better: Looking after guests at 6 to 8 hotels at a time.

Weaker: Sales.

Better: Optional excursion sales, 18% above the regional average.

Weaker: Problems.

Better: Emergencies, contact with the insurer and hospital.

Skills worth listing

List looking after guests, meetings, sales, complaints, emergencies and transfers. In your soft skills show calm, communication and independence.

Professional skills

  • Looking after guests
  • Welcome meetings
  • Excursion sales
  • Complaints
  • Emergencies
  • Transfers

Personal skills

  • Calm
  • Communication
  • Independence
  • Resilience to stress
  • Flexibility

Training

List rep training, first aid and a tour leader course if you have one. Tour operators run their own training before the season.

How to become a holiday rep

Most people start after tourism studies, work at a travel agency or as a tour leader. On your CV show languages, travel and customer contact.

Add availability for the whole season. Tour operators recruit for several months abroad.

Tailoring your CV to the job offer

A beach holiday operator looks for excursion sales and looking after hotels, a camp operator for work with young people, and a long-haul operator for independence and knowledge of the country. Move to the top what the job ad is about.

The most common mistakes on a holiday rep CV

Questions and answers

What should a holiday rep put on a CV?

The countries, hotels, number of guests, meetings, sales, complaints, emergencies, languages and training.

Which languages are needed?

English is the basis, and the language of the destination country is a big advantage.

Which results are worth giving?

Excursion sales, few complaints and good guest ratings.

How is a holiday rep different from a tour leader?

A rep looks after guests at a resort for the whole season, while a tour leader travels with a group.

Create a holiday rep CV in the builder

In the CV Majster builder you enter your details step by step and see right away what the document looks like. You can copy the wording from this page and adapt it to yourself. The finished CV as a PDF costs a one-off PLN 5, with no subscription, and you see the preview before you pay.

Go to the CV builder

See also

Resume examples for similar jobs

Career guide

All resume examples by job